Frequently Asked Questions

How To Information

Q: What temperature should I my the brush at?

A: We recommend using the brush at the maximum temperate of 230 Degrees to ensure perfectly straightened hair. 

Q: Should I use my brush on wet or damp hair?

A: We recommend only using the brush on DRY hair!

Q: How slowly should I brush to ensure maximum effects?

A: Move just as slowly through your hair as you would when using a regular straightener. It is essential to brush slowly to ensure the heated ceramic surface works perfectly. 

Q: What is the best way to use the brush?

A: We recommend sectioning your hair into smaller strands and slowly moving through each section, one at a time. Ensure that each section is pressed firmly onto the heated ceramic base!

Product Information

Q: Will this work on curly, thick and/or frizzy hair?

A: YES! We have personally used our hairbrush straightener on all types of hair, and yes it has worked well every time!

Q: How hot does the brush heat up to?

A: You can select your own temperature, ranging from 170 to 230 Degrees. 

Q: How long is the brush under warranty?

A: We offer a one year repair & replacement warranty!

General Information

Q: Where do I enter the coupon code?

A: Simply click "Show Order Summary" at the top of the screen, and you are able to enter your coupon code. 

Shipping Information

Q: I haven't received my order, what should I do?

A: If it has been longer than 18 business days and your order has still not arrived, please send an email to our support team for further assistance. Contact them at admin@citraco.com.au.

Q: How long does shipping take?

A: Shipping times vary country to country, please check our shipping page for more information.