- You can return your new or unused item/s for a full refund or exchange within 14 days of receiving your original order.
- We'll refund the price you purchased your item at. This includes sale items.
- The items are your responsibility until we receive them, ensure they are packaged sufficiently enough to not get damaged on the way.
- We are not responsible for any items that are returned to us by mistake.
- Returned items should include tags and the original packaging.
- The cost of return shipping is at the customers expense. Any returned items that are not received by Citra & Co will not be issued a refund. We recommend you obtain proof of postage/tracking.
- If you require a return or refund, please contact firstname.lastname@example.org and you will be provided with a required order specific return code.
- Please note, orders returned to us without the required order specific return code attached, will incur a $9 processing and handling fee.
- Citra & Co offers a one year warranty on all items.
- The warranty covers any defects or malfunctions in the item.
- The warranty does not cover any damages or malfunctions caused by abuse, misuse or by any fault of the user.
- The warranty does not cover improper use of the item.
- The warranty terms are at the full discretion of Citra & Co.
- Citra & Co reserves the right to determine whether an item qualifies for warranty.