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  • You can return your new or unused item/s for a full refund or exchange within 14 days of receiving your original order. 
  • We'll refund the price you purchased your item at. This includes sale items.  
  • The items are your responsibility until we receive them, ensure they are packaged sufficiently enough to not get damaged on the way.
  • We are not responsible for any items that are returned to us by mistake.
  • Returned items should include tags and the original packaging.
  • The cost of return shipping is at the customers expense. Any returned items that are not received by Citra & Co will not be issued a refund. We recommend you obtain proof of postage/tracking.  
  • If you require a return or refund, please contact support@mycitraco.com and you will be provided with a required order specific return code. 
  • Please note, orders returned to us without the required order specific return code attached, will incur a $9 processing and handling fee. 


  • Citra & Co offers a one year warranty on all items. 
  • The warranty covers any defects or malfunctions in the item.
  • The warranty does not cover any damages or malfunctions caused by abuse, misuse or by any fault of the user.
  • The warranty does not cover improper use of the item. 
  • The warranty terms are at the full discretion of Citra & Co.
  • Citra & Co reserves the right to determine whether an item qualifies for warranty. 

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